Support

Below are some of the most common questions, issues, and solutions. Please check here first for your question or issue, otherwise don't hesitate to reach out.

  • iCloud Sync
  • Apple Watch Sync
  • Widgets
  • Family Sharing
  • Supported OS Versions
  • Refunds
  • Contact

    • iCloud Sync

    If data is not syncing seemlessly across your devices, please follow the steps below on each of your devices.

    1. Verify iCloud settings
    iOS
  • Open iOS Settings app
  • Tap your name (near the top)
  • Verify the Apple ID (name & email) shown is the same across all your devices
  • Tap iCloud
  • Find our application in the "Apps using iCloud" list & verify it is enabled

    • macOS
  • Open Apple menu ()
  • Choose System Settings
  • Click your name (near the top)
  • Verify the Apple ID (name & email) shown is the same across all your devices
  • Tap iCloud
  • Click "Show More Apps" under "Apps Using iCloud"
  • Find our application in the applications list & verify it is enabled

    • 2. Check iCloud storage space

    Syncing requires that you have enough available iCloud storage space.

    3. Update your software

    iCloud Sync will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS, iPadOS, and macOS.

    4. Restart your devices

    Apple Watch Sync

    If data is not syncing to your Apple Watch, please follow the steps below.

    1. Restart your devices

    Restarting both your iPhone & Apple Watch is typically able to resolve any sync issues.

    2. Update your software

    Apple Watch sync will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS and watchOS.

    Widgets

    Installation Guides
  • iOS Home Screen: https://support.apple.com/en-us/HT207122
  • iOS Lock Screen: https://support.apple.com/en-us/HT200285
  • macOS: https://support.apple.com/en-us/HT211789

    • If the widget is not listed as available to be installed, please restart your device and make sure to open the app at least once.

    If data is not updating on your widget, please try the steps below:

    1. Restart your device

    Restarting your device is typically able to resolve any widget issues.

    2. Update your software

    Widgets will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS, iPadOS, and macOS.

    Family Sharing

    Family sharing is enabled for all our apps, including all subscriptions and in-app purchases.

    Supported OS Versions

    All apps support at least the current version of the OS and one major version back.

    Refunds

    If there's something wrong, I'd love for you to give me a chance to make it right. Only Apple can provide refunds, if you'd like one please go through their process here: https://support.apple.com/en-us/HT204084.

    Contact

    Please feel free to contact me for any reason. I am always happy to help with your issues or hear your suggestions, comments, and ideas! I will do my best to get back to you within a few days.

    support@shayesapps.com