Support

Below are some of the most common questions, issues, and solutions. Please check here first for your question or issue, otherwise don't hesitate to reach out.

  • iCloud Sync
  • Apple Watch Sync
  • Widgets
  • Family Sharing
  • Supported OS Versions
  • Contact

  • iCloud Sync

    If data is not syncing seemlessly across your devices, please follow the steps below on each of your devices.

    1. Verify iCloud settings
    iOS
  • Open iOS Settings app
  • Tap your name (near the top)
  • Verify the Apple ID (name & email) shown is the same across all your devices
  • Tap iCloud
  • Verify iCloud Drive is enabled
  • Find our application in the iCloud applications list & verify it is enabled

  • macOS
  • Open Apple menu ()
  • Choose System Preferences
  • Click Apple ID
  • Verify the Apple ID (name & email) shown is the same across all your devices
  • Verify iCloud Drive is enabled
  • Click Options next to iCloud Drive
  • Find our application in the iCloud Drive applications list & verify it is enabled

  • 2. Check iCloud Storage Space

    Syncing requires that you have enough available iCloud storage space.

    3. Update your software

    iCloud Sync will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS, iPadOS, and macOS.

    4. Restart your devices

    Apple Watch Sync

    If data is not syncing to your Apple Watch, please follow the steps below.

    1. Restart your devices

    Restarting both your iPhone & Apple Watch is typically able to resolve any sync issues.

    2. Update your software

    Apple Watch sync will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS and watchOS.

    Widgets

    Installation Guides
  • iOS: https://support.apple.com/en-us/HT207122
  • macOS: https://support.apple.com/en-us/HT211789

  • If the widget is not listed as available to be installed, please restart your device and make sure to open the app at least once.

    If data is not updating on your widget, please follow the steps below:

    1. Verify background app refresh is enabled for our application (if available)

    This is located in iOS Settings → General → Background App Refresh.

    2. Update your software

    Widgets will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS, iPadOS, and macOS.

    3. Restart your device

    Family Sharing

    Family sharing is enabled for all our apps, including all subscriptions and in-app purchases.

    Supported OS Versions

    All apps support the current version of the OS and one major version back. For instance, apps would support both iOS 15 (latest at the time) & iOS 14 (one major version back).

    Contact

    Please feel free to contact me for any reason. I am always happy to help with your issues or hear your suggestions, comments, and ideas! I will do my best to get back to you within a few days.

    support@shayesapps.com