Below are some of the most common questions, issues, and solutions. Please check here first for your question or issue, otherwise don't hesitate to reach out.
iCloud Sync
If data is not syncing seemlessly across your devices, please follow the steps below on each of your devices.
1. Verify iCloud settings
iOS
macOS
2. Check iCloud Storage Space
Syncing requires that you have enough available iCloud storage space.
3. Update your software
iCloud Sync will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS, iPadOS, and macOS.
4. Restart your devices
Apple Watch Sync
If data is not syncing to your Apple Watch, please follow the steps below.
1. Restart your devices
Restarting both your iPhone & Apple Watch is typically able to resolve any sync issues.
2. Update your software
Apple Watch sync will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS and watchOS.
Widgets
If data is not updating on your widget, please follow the steps below.
1. Verify background app refresh is enabled for our application
This is located in iOS Settings → General → Background App Refresh.
2. Update your software
Widgets will work best with the latest softwate updates. Please make sure all your devices have the latest version of our application installed. Also make sure you are using the latest versions of iOS, iPadOS, and macOS.
3. Restart your device
Family Sharing
Family sharing is enabled for all our apps, including all subscriptions and in-app purchases.